Terms of Supply – Alleon

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Terms of Supply

Acceptance of Orders

You warrant that all information you supply to us at the time of placing an order (Order) for products that are offered for sale by us through the Site (Products) and in connection with an Order made using the Site, is true and correct.

By placing an Order you are offering to purchase a product on, and subject to the following Terms of Supply.

Your receipt of an order confirmation does not indicate our acceptance of your Order and it does not confirm our offer to sell. ALLEON has the right to accept or decline your Order at any time after receipt of your Order. All Orders placed must obtain pre-approval with an acceptable method of payment of ALLEON. We may require additional verifications or information before accepting any Order.

ALLEON reserves the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.

Errors

We may correct any errors which appear on the Site and reject any Orders which have been received in connection with such errors.

ALLEON has the right to refuse or cancel any Orders placed for Products listed at the incorrect price.

ALLEON's right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is cancelled, ALLEON will immediately issue a credit to your credit card account in the amount of the charge.

Price

Prices displayed on the Site are shown in Euros and include german taxes, where applicable. Prices are subject to change at any time.

Delivery costs will be charged in addition to the price of the Products.

Unless otherwise stated, any accessories shown in any image of Products are not included in the price.

Change of Address

ALLEON cannot be held responsible for an incorrect address being entered on your Order. If you complete your Order and then notice that the address details are incorrect, please contact ALLEON immediately. Once an order has been shipped we are unable to arrange a redirection to another address.

Payment

You must pay ALLEON for the Products at the time of placing your Order using the Site. ALLEON accepts Visa, MasterCard, PayPal and Afterpay (German customers only). You must comply with the terms and conditions of these providers.

If you elect to pay by Visa, MasterCard or Maestro, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your Order will not be recorded or processed.

Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.

Please see PayPal for information on PayPal payments.

Overseas Orders

ALLEON does not convert the total price of Orders into other currencies. We will bill your credit or debit card or PayPal account in Euros and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

Customs

Customers outside Europe may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. DHL may also charge a handling fee. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

If you refuse to pay these fees you are also refusing your parcel. If this happens, DHL may destroy your parcel. We cannot be held accountable for any packages destroyed by DHL and your order will not be refunded. If you contact DHL and refuse your parcel, DHL will let us know.

If we do have your parcel sent back to us instead of being destroyed, we unfortunately must charge you for the shipping costs we are charged to have your parcel sent back, along with any duties and taxes charged on that parcel. This can cost upwards of €100, but it will depend on the weight of your parcel and duties fees. We won't know how much these charges will be until it is shipped back to us.

Discount Codes

Account discount codes may be offered to account holders from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.

Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.

The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.

Security

Your credit card details are not stored by the Site, they are passed securely through eWAY's online payment gateway. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database.

When placing an order, you undertake that you are an authorised user of the credit or debit cars used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the Site. ALLEON will report any instances of credit card fraud to the German Police and banking authorities.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Returns

If you receive a product that you are unhappy with, you may return the item to ALLEON within 100 days of your order date and we will offer you a store credit, an exchange or refund for the purchase price of the item. The purchase price is the amount you paid for the Product and does not include any delivery costs. Please note sale items cannot be returned as per the Terms and Conditions stated on the product page.

If you wish to exchange a Product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

All items returned to us must be returned in the original condition - unworn and unwashed. We will not be able to accept any items for return which are not in the original condition.

You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as ALLEON is not liable for any items lost in the post.

If you have received a Product which is faulty or defective please contact us at info@alleon-cologne.com

Under ALLEON policy for defective or faulty items, you may return your Products to us if the Products (among other things):

(a) are or become faulty through no fault of your own;

(b) are not fit for a stated purpose or a purpose you made known to our sales staff; or

(c) don't match the description for them.

Any Product returns must be made within a reasonable period of time and you will be asked for proof of purchase. In the event of items determined defective or faulty by the ALLEON returns staff, ALLEON will cover postage costs.

Limitation of Liability

To the extent not prohibited by law, in no event shall ALLEON be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if ALLEON has been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall ALLEON's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount you have actually paid to ALLEON for the Products. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

Shipping & Delivery

We aim to process your order within 48 business hours of it being placed.

ALLEON only ships orders Monday to Friday, during office hours, and does not operate on public holidays.

Please note that most of our products are made to order especially for you, so dispatch times may vary according to availability.

Following release days ALLEON may take a few extra days to catch up on processing orders. Your patience is appreciated.

ALLEON will email you to confirm the order and again at the time of dispatch.

Once an order has left the ALLEON facility, it is in the care of DHL. ALLEON is not liable for any errors made by these services.

Once you have received your parcel, please open it with care. ALLEON is not liable for any items damaged during the opening of your parcel.

Germany

The estimated delivery time of orders within Germany is 1-3 business days after shipment. Your orders are shipped using DHL. The standard postage cost of orders within Germany is €6.95 for orders under €100 and free over this amount.

Each parcel is able to be traced and does not require a signature upon delivery. If you are not available when the package is delivered, it will be left in a safe place such as the letterbox or at the front door. If you won't be present at the delivery time, and would prefer for your parcel not to be left in a secure place without a signature, please contact info@alleon-cologne.com within one hour of placing your order to request we place a note on your order requesting that your parcel should not be safe dropped. This way, a note will be left and you will be required to pick up the package from the Post Office.

Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

International

For international orders, you may have the option to select Standard or Express delivery services. Standard Delivery is not available to all counties and this is something outside ALLEON’s control. If Standard Delivery is not available to your country, you must select the Express Delivery shipping option.

In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information. To estimate your shipping charges click the link on the product page.


Contacting Us

If you have any questions about these Terms of Supply, please contact us using the information below:

info@alleon-cologne.com

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