RETURNS – Alleon

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RETURNS

Wanna make a return? No probs! Here's how:

100 Day Returns

You have 100 days from the date of your order to get your product back to us!

If it doesn't fit or you don't love it as much as you hoped, you can simply return it!

Send us an email to info@alleon-cologne.com and we'll email you with all the deets :)

 You can return it to us for an exchange, full refund or store credit!

Important Stuff First:

  1. Sale items cannot be returned unless they are faulty, as per the T&Cs which you can view here.
  2. As soon as you have submitted this form and have our postal address you can send your product straight back to us.
  3. All postage costs must be covered by the customer, unless the product is faulty.
  4. If you received a faulty product or the wrong item, please email us at info@alleon-cologne.com so we can make it right!

Please note that all postage costs must be covered by the customer, unless the product is faulty.

If you received a faulty product or the wrong item, please email us at info@alleon-cologne.com so we can make it right!


What is your returns policy?

There are only 2 rules: your return needs to be received by us within 100 days of your original order date, and your product needs to be unwashed, unworn (tried on is fine) and in the original condition that it was sent out to you. Unfortunately we can't accept returns for any items that show signs of being worn around.

How do I return items?

Step one - Send us an email. This must be done before returning any items so that we are able to track your returned order.

If you received a free return label with your order, please ensure that you use that label on your return package. Just sticky tape it to the outside of the package and drop it off at the post office ...too easy!

If you didn't receive a free returns label, we recommend using registered mail as we cannot be held liable for any lost items in the post.

Please ensure you include a note stating your full name and order number so we know who has sent us the goodies. If your goodies arrived wrapped up for their protection, please make sure that you have wrapped them securely before popping them back in the mail. We’ll be in contact as soon as we have received your return and processed it for you!

What return options can I choose from?

You can select either an exchange, a refund or a store credit for the cost of the item.

If you paid with PayPal you may be eligible to have return shipping costs reimbursed up to $45USD.

What if you guys sent me a faulty item?

Uhoh, we're super sorry! We pride ourselves on quality control, because we want you to LOVE your product – from up close, from far away, after rocking it all day.

If we sent you an item that isn't quite right, please email info@alleon-cologne.com and we'll do everything we can to put a smile back on your dial.

Can I return sale items if it doesn't fit or I change my mind?

Nope :( Sale items can only be returned if they are faulty.

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