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DELIVERY

DELIVERY FEES

*FREE NATIONAL & INTERNATIONAL DELIVERY ON ALL ORDERS

All orders are delivered by DHL delivery service:

EUROPE 5-7 WORKING DAYS
USA & CANADA 10-14 WORKING DAYS
EAST ASIA & ASIA PACIFIC 10-14 WORKING DAYS
GERMANY 2-3 WORKING DAYS

• Please note that orders placed after 2pm will be processed on the next working day
• All orders are dispatched same day subject to being in stock
• For orders placed on back-order you will be notified of the estimated delivery time.

 

SHIPPING COSTS:

*FREE NATIONAL & INTERNATIONAL DELIVERY ON ALL ORDERS

 

REFUSAL OF PARCELS

If you refuse a parcel you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.

 

TRACKING ORDERS ONLINE:

Please use the following links to track your orders online:

DHL: http://www.dhl.de/trackandtrace

All customers are sent a Tracking number once their order has been dispatched, please ensure that the parcel can be received and signed for. Orders are delivered Monday-Friday 08.00-17:00, it is therefore suggested that you may wish to receive your order at your work address.

In this instance please give your work address as the delivery address, ensuring that you have given your full name and work building name or company name. It is the customers responsibility to ensure that in the event of a failed delivery by the delivery service provider, that a suitable re-delivery time is arranged.

 

LOST PARCELS 

If you have not Received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel. Once we can confirm this, we will reimburse you.

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